Welcome to Our Policy & Warranty Center
We engineer our products for performance and long-term durability, and we want you to have total clarity from project planning to final application. This center serves as your single reference point for official warranty coverage, technical application responsibilities, order guidelines, and return procedures.
Before starting any project or placing an order, please review the specific policy sections below. Remember that proper substrate preparation, correct storage, and adherence to our Technical Data Sheets (TDS) are essential for achieving optimal results and maintaining warranty coverage.
If you have questions regarding application steps, product compatibility, or an existing order, our customer support and technical teams are ready to assist you.
| Policy Area | Quick Coverage Summary | Direct Link |
| Product Warranties | Manufacturing defect terms, batch variation notices, and material replacement guidelines. | View Warranty Terms → |
| Application & Substrate Disclaimers | Moisture testing, surface preparation, storage rules, and installer responsibilities. | View Technical Disclaimers → |
| Shipping & Freight Policy | Freight damage claims within 48 hours, weather shipping rules, and delivery protocols. | View Shipping Rules → |
| Returns & Claims | Unopened product return windows, restocking fee details, and step-by-step claim steps. | File a Claim / Return → |
| Terms of Sale | Terms and Conditions of purchasing MyCROCEMENT™ and all other products of mycrocement.com | Terms → |