Help & Support Center
Everything you need to plan, prep, apply, and preserve your MyCROCEMENT™ finish.
Support Categories
Surface Prep & Substrates
- Compatibility Matrix: Guidelines for tile, laminate countertops, drywall, plywood, and concrete.
- Substrate Prep: Cleaning, crack filling, leveling, and joint stabilization before priming. Ensure that no silicone caulk has been used. If so, remove now.
System Application Guides
- Step-by-Step Instructions: System workflows using MyPRIMER, MyBASE, MyCROCEMENT™, and MyGUARD.
- Technique & Execution: Trowel application, fiberglass mesh embedding, sanding* schedules, and coat timing.
Troubleshooting & On-Site Fixes
- Diagnostic Help: Rapid fixes for pinholes, trowel lines, mesh telegraphing, or sealer haze.
- Problem Solving: On-site solutions to correct errors before final sealing.
Care & Maintenance
- Routine Cleaning: Daily care tips and recommended cleaners vs. chemicals to avoid.
- Long-Term Protection: Surface preservation, wear prevention, and sealer refresher schedules.
Technical Data Sheets & SDS
- Technical Docs (TDS): Official specifications, cure times, and mixing ratios for all system components.
- Safety Data Sheets (SDS): Material safety and chemical handling compliance data.
Orders, Planning & Warranty
- Project Estimator: Coverage calculators and tool checklists.
- Policies: Shipping details, return policies, and Limited Material Warranty information.
CRITICAL TIMING & SITE CONDITIONS: Before starting, review our
Master Drying & Curing Guide
for mandatory environmental requirements and recoat windows.
Essential Project Resource Downloads
- 📄 Install at a Glance – PDF – A 1-page visual quick-reference for jobsite use.
- 📄 Pre-Application Checklist – PDF – Verify environment, tools, and substrate prep before opening buckets.
- 📄 Troubleshooting Guide – PDF – Diagnostic flowchart for application challenges.
- 📄 Troubleshooting Field Guide – PDF – Quick help fixing problems during applications
- 📄 Maintenance & Care Guide – PDF – Printable care guide to keep or hand to clients.
Pro Tip Before You Begin: Over 90% of application issues originate from incomplete surface preparation or rushed primer cure times. Always complete the Surface Prep Guide checks before mixing or applying base coats.
*PPE & Cleanliness Notice: Sanding and mixing powders create airborne dust hazards. Always wear appropriate personal protective equipment (PPE), including a fitted dust mask/respirator (N95+), protective eyewear, and gloves. Use adequate ventilation or active dust extraction. Wear suitable footwear to avoid transferring dust outside the work area.